• Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.
• Ensure adherence to all departmental SOPs and SLAs.
• Identify, establish, and execute process improvements to optimize the Client store experience.
• Review and implement all new and existing documented SLAs and SOPs.
• Ensure proper finance and operational account setup.
• Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.
• Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control

• Ensure Client brand compliance across both the online store platform and all associated merchandise.
• Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns
• Serve as the primary Client and Sales point of contact for all online store-related matters.
• Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.
• Ensure the store FAQ accurately reflects Client-specific requirements and is continuously maintained to support customer satisfaction and ease of use.
• Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.

• Collaborate with Program Specialists (PS) to implement, develop, and manage online company store initiatives.
• Effectively communicate with and delegate operational responsibilities to Program Specialists, including: Inventory management, Quotations, Presentations, SOP administration, Operational processes
• Partner with Account Coordinators to ensure a best-in-class Client experience and maintain store FAQs to meet evolving service requirements.
• Work closely with the Quality Control (QC) team to monitor and enhance client satisfaction.
• Ensure operational processes consistently meet warehouse, fulfillment, and company performance expectations.

• Create initial product assortments and provide recommendations for additions and removals within Master Product Data programs.
• Partner with the Merchandising Team to source, create, and update products using company sourcing protocols.
• Prioritize CORE Collection products whenever appropriate.
• Proactively recommend product enhancements and assortment improvements.
• Serve as a key intermediary between Merchandising and the Client to ensure product offerings align with Client objectives.

• Maintain tight inventory controls within company guidelines.
• Provide timely closeout recommendations when appropriate.
• Utilize only company-approved warehouse facilities.
• Ensure Client approval is obtained prior to all new and reorder inventory purchases, regardless of ownership.
• Obtain management approval for inventory purchases in accordance with inventory SOPs.
• Ensure inventory levels meet or exceed company minimum turn requirements.
• Review and act upon inventory reorder reports at least weekly and more frequently during seasonal or peak demand periods.
• Follow all inventory management SOPs and SLAs.
• Ensure all receiving procedures and inventory protocols are properly followed.
• Manage inventory before, during, and after Client onsite events and sales activities.

• Prepare and execute both standard company reporting and all Client-specific reporting requirements.
• Lead cross-functional teams in preparing: Weekly and monthly and quarterly reporting, sales reporting, Inventory reporting, Client custom reporting, Google Analytics reporting
• Monitor and report on program performance metrics.
• Capture and analyze customer satisfaction survey data.
• Provide recommendations and insights based on reporting results to improve overall program performance.

• Ensure all customer communications are documented within company CRM systems.
• Collaborate with leadership and Sales stakeholders to identify opportunities for improving customer satisfaction and overall program effectiveness.
• Serve as the primary facilitator for Client business review meetings.
• Communicate effectively across all departments to ensure seamless execution of Client initiatives.
• Attend and manage onsite product support for Client events, meetings, pop-up stores, and related engagements as required.

• Adhere to company core values and professional standards.
• Maintain the highest level of confidentiality and professional conduct.
• Perform other duties as assigned.

• Associates and/or bachelor’s degree in business, or equivalent experience
• Minimum five years of progressive online store account management experience required in the branded and promotional merchandise sector 
• Proven work experience in an online store/corporate programs, branded merchandise support role, or similar role
• Demonstrated ability to lead client sales growth and drive results  
• Working knowledge of online store platforms and features
• Strong operational and project management skillset
• Excellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required.
• Always maintain the highest level of confidentiality and professional conduct
• Establishing and carrying out organizational or departmental procedures, goals, and policies
• High acumen for problem solving and proactively identifying areas to improve customer satisfaction
• Strong writing and editing skills with attention to detail
• Excellent customer service skills
• Organizational and time management skills
• Superior verbal and written communication skills
• Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality
• Excellent written and oral communication skills
• Ability to work independently or as part of a team as required by the task or project
• Ability to organize and manage multiple competing projects
• Strong PC skills and MS Office skills

• Position is fully remote to the US only
• Ability to accommodate multiple time zones with primary ET (EST/EDT)
• Dedicated workspace and high-speed internet
• Frequent video conference/email/chat

• Maintaining a stationary position for up to 50% of the workday
• Consistently operate a computer and other productivity equipment, including keyboard, webcam, and document scanner
• Clarity of vision of 30” or less
• Ability to perceive sound in the capacity of oral communication
• Exertion of up to 10 lbs. of force as related to lifting or moving of objects

We do not accept resume submissions from third party recruiters.