Come Join the ePromos Team!

At ePromos we care about every employee, we value their experiences and champion their individualities. Our employees are the experts who provide our clients with the creative ideas, long-term products, trusted resources, and viable options — everything needed to help them confidently build their brands using the simple tools on our easy-to-navigate website. We have a unique culture — one that consists of a flexible and collaborative workforce spread across the country. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.

ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise-level solutions consistently set us apart.

Greatest Companies to Work for PPB 2022!

Over the past nine years one of our industry’s leading associations, PPAI (Promotional Products Assoc. Int’l), has been conducting a top-workplace competition.

ePromos was chosen from thousands of promotional product distributors as one of the top-rated companies, determined solely by employee scores, earning us a coveted place as one of the foremost companies to work for in our industry.

Check out our other awards here.

In addition to the fun and positive work environment that we provide you will also receive:

Competitive Compensation Package
Medical, Dental, Vision, Life and Ancillary product options
HSA and FSA
Traditional and Roth 401(k) with employer matching contributions
Paid Time Off with Holidays
An engaging work life with life balance
Growth opportunities
100% remote workforce

Our Hiring Process

We accept online applications making your initial process quick and easy. Every day applications are reviewed by a member of the ePromos Hiring Team and evaluated based on your experience and skills not just the requisition you applied to, finding the best fit for you in our organization. As you begin our multi-step interview process you may meet peers, managers, directors and executive team members within our organization. We want this process to be just as informative to you, about us so ask all the questions you want!

Equal Opportunity Law Statement
FLSA Rights
OSC Right to Work
Pay Transparency
Polygraph Protection
E-Verify

Account Manager

Remote

Full Time

Experienced

BASIC FUNCTION SUMMARY:
The Account Manager (AM) supports Enterprise Business Accounts in developing, managing, and executing sales strategies for the assigned portfolio of customer accounts. The AM will collaborate in developing and implementing account growth plans to achieve profitability and long-term partnerships through true Client advocacy. The AM will support the overall Client relationship and strategic selling efforts: generating and qualifying new opportunities, expanding accounts, building relationships, managing, and executing the sale of products and services to maximize sales performance and increase revenue.

The following duties are not intended to serve as a comprehensive list of all duties required in this position. The job description is intended as a representative summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be required to perform additional duties as requested.

ESSENTIAL FUNCTIONS: Duties, Skills, Responsibilities and Expectations:

Support as assigned Enterprise Business Account as secondary contact for customer day-to-day needs
Support the development, implementation, and execution of sales strategies focused on annual sales targets and the development of increased year-over-year sales, maintaining strategic business partner strategies
Participate in client meetings and review processes to identify, prioritize, and execute deliverables
Communicate directly with the Client through multiple platforms, including video meetings and an on-site presence when possible/applicable
Lead in the product selection and merchandising of Client needs and ad hoc projects
Create initiative-taking product presentations, virtual samples, spec samples, and sales fliers regularly to help drive sales growth and retention
Plan, promote, and identify specific Client event dates, Client merchandise roadshow initiatives, and large order opportunities, providing support to any applicable Client onsite event opportunities
Collaborate with all departments monitoring the business process to build, coordinate, and execute successful end-to-end customer satisfaction initiatives
Work collaboratively with the Rep and Operations team on client online store opportunities and programs
Maintain a top-level, in-depth knowledge of relevant product, industry, and retail merchandise trends through company training, meetings, industry publications, newsletters, webinars, events, and tradeshows
Maintain best practice professionalism in line with ePromos core values, policies, protocol, procedures, and Client-specified contract terms and conditions
Support the Sales Team in adhering to all Client contract terms and brand guidelines
Assist in managing all large and/or logistically heavy projects (e.g., kitting, multiple drop ships) from client approval to delivery and follow-up to ensure timely and correct project execution alongside Post Support
Work with the Customer Resolutions department on any quality issues for clients
Provide coverage for other Account Managers
Support the Sales Team to recognize new potential ad hoc and online company store opportunities and help to build a plan to secure such opportunities
Maintain proper use of ePromos systems
Support the Sales Team in preparing for and participating in Client business reviews
Help the Sales Team build and execute marketing initiatives across all assigned accounts
Execute and share prescribed best practices amongst the internal ePromos Team with a focus on continuous improvement
Recognize bottlenecks and opportunities for improvement in the sales process
Assist Sales Coordinators in successfully delivering all orders in the process by flagging the Sales Team when any potential problems may be identified
Support the Sales Team on Client aging reports and assist in getting Client’s accounts current
Monitor business in the process to help ensure orders are entered accurately, making sure of clear and concise instructions for ePromos’ internal Teams and supplier partners
Attend company training, meetings, and events as required
Other Duties assigned as needed

MINIMUM REQUIREMENTS:

Minimum of 2 years of promotional products industry experience, preferably sales-related
Strong knowledge of how promotional products are utilized
Experience supporting the development and growth of accounts
Strong computer skills (Microsoft Office products)
Strong understanding of the technology solutions offered by ePromos
Excellent written and verbal communication skills
Ability to communicate directions and expectations clearly and efficiently
Ability to manage and prioritize a multitude of simultaneous projects
Strong time management and organization skills
Experience working in Salesforce or similar CRM
Extremely high attention to detail
Ability to work in a fast-paced environment and problem-solve
Ability to work independently
Ability to stay focused under pressure
Able to handle change easily and quickly
Ability to manage Clients and establish clear expectations
Desire to help Clients but not afraid to ask/address tough questions while maintaining the best interest of the Company at all times
Experience with order and logistics management and solutions
Excellent communication, oral, and written skills
Strong organizational and time management skills
Professional demeanor with high integrity
Creative and resourceful
Strong negotiation and interpersonal skills
Willingness to work 100% remote

Required Education:
Bachelor’s degree in a related field or equivalent experience

WORKING CONDITIONS:

Position is fully remote to the US only
Ability to accommodate multiple time zones with primary ET (EST/EDT)
Dedicated workspace and high-speed internet
Frequent video conference/email/chat

PHYSICAL DEMANDS:

Maintaining a stationary position for up to 50% of the workday
Consistently operate a computer and other productivity equipment including keyboard, webcam, and document scanner
Clarity of vision of 30” or less
Ability to perceive sound in the capacity of oral communication
Exertion of up to 10lbs. of force as related to the lifting or movement of objects

We are an Equal Opportunity Employer!
ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We do not accept resume submissions from third party recruiters.

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