Come Join the ePromos Team!

At ePromos we care about every employee, we value their experiences and champion their individualities. Our employees are the experts who provide our clients with the creative ideas, long-term products, trusted resources, and viable options — everything needed to help them confidently build their brands using the simple tools on our easy-to-navigate website. We have a unique culture — one that consists of a flexible and collaborative workforce spread across the country. Our values are strong with a deep-rooted emphasis on giving back as part of our ePromos Cares mission.

ePromos Promotional Products, LLC, has been a leading industry distributor in the promotional space for over 20 years! Our award-winning website combined with our sales strategy, service capabilities and enterprise-level solutions consistently set us apart.

Greatest Companies to Work for PPB 2022!

Over the past nine years one of our industry’s leading associations, PPAI (Promotional Products Assoc. Int’l), has been conducting a top-workplace competition.

ePromos was chosen from thousands of promotional product distributors as one of the top-rated companies, determined solely by employee scores, earning us a coveted place as one of the foremost companies to work for in our industry.

Check out our other awards here.

In addition to the fun and positive work environment that we provide you will also receive:

Competitive Compensation Package
Medical, Dental, Vision, Life and Ancillary product options
HSA and FSA
Traditional and Roth 401(k) with employer matching contributions
Paid Time Off with Holidays
An engaging work life with life balance
Growth opportunities
100% remote workforce

Our Hiring Process

We accept online applications making your initial process quick and easy. Every day applications are reviewed by a member of the ePromos Hiring Team and evaluated based on your experience and skills not just the requisition you applied to, finding the best fit for you in our organization. As you begin our multi-step interview process you may meet peers, managers, directors and executive team members within our organization. We want this process to be just as informative to you, about us so ask all the questions you want!

Equal Opportunity Law Statement
FLSA Rights
OSC Right to Work
Pay Transparency
Polygraph Protection
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Director of Operations

Remote

Full Time

Experienced

BASIC FUNCTION SUMMARY:
The Director of Operations will lead the transformation and modernization of backend operations for an industry leading promotional products distributor. This role oversees all operational functions — from order workflow to order fulfillment and process optimization — with a focus on scalability, automation, and service excellence. The Director will partner cross-functionally with Sales, Finance, and IT to strengthen the company’s operational backbone, driving improvements in cost efficiency, speed, data accuracy, and customer satisfaction across enterprise programs, eCommerce channels, and custom project fulfillment.

ESSENTIAL FUNCTIONS: (Duties, Skills, Responsibilities, and Expectations):

Order management and insights - Lead initiatives for continuous order workflow and process improvement, leveraging technology and data to improve our “costs to serve”. Ability to create and manage order status dashboards and actionable insights
Oversee order lifecycle from initial order, through delivery including workflow through our suppliers and fulfillment partners. Monitor and improve KPIs related to Service Level Agreements (SLA), order accuracy, timeliness, cost, and customer satisfaction.
Serve as the main point of contact for fulfillment partner(s) and carriers. Manage vendor performance, conduct regular business reviews, and drive accountability for cost, service, and quality. Negotiate rates, contracts, and service levels with fulfillment and logistics partners.
Ensure accurate inventory management between internal systems and third-party partners. Monitor and reconcile stock discrepancies and coordinate cycle counts and reporting.
Oversee sales support functions including domestic and offshore resources who are tasked with ensuring orders are fulfilled after initial creation of sales order
Collaborate with cross-functional teams—sales, sales support, finance, merchandising, and IT—to ensure integrated support for fulfillment processes, customer contract compliance, and regulatory requirements.
Track and improve processes related to post-fulfillment related customer service issues
Stay informed about industry trends, regulations, and technology advancements to drive innovation and maintain competitive advantage.

MINIMUM REQUIREMENTS:

Proven success leading multi-site or multi-channel operations in a fast-paced, high-volume distribution, or ecommerce environment.
Strong knowledge of NetSuite ERP/WMS/IMS systems and data-driven decision-making, ability to analyze and use data for process improvement (i.e., time or activity-based studies)
Outstanding leadership, project management, and vendor relationship skills.
Ability to travel as needed between operational sites and vendor locations.
Ability to work independently or team as required by the task or project
Strong PC skills and MS Office skills, excel, Power BI, JIRA or equivalent project management platforms

Required Education:

Bachelor’s degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field.
7+ years of progressive operations management experience, preferably in e-commerce (i.e., Amazon, e-commerce marketplaces), fulfillment, or multi-channel distributor environments

WORKING CONDITIONS:

Fully remote (U.S. only), with flexibility to support ET/EDT time zone as primary
Dedicated workspace and reliable high-speed internet
Frequent virtual communication including video conference/email/chat

BENEFITS:
In addition to the fun and positive work environment that we provide you will also receive:

Competitive Compensation Package
Medical, Dental, Vision, Life and Ancillary product options
HSA and FSA
Traditional and Roth 401(k) with employer matching contributions
Paid Time Off with Holidays
An engaging work life with life balance
Growth opportunities
100% remote workforce

Salary Range:
$110,000 to $125,000 annually plus bonus
Compensation for this role will vary based on factors such as qualifications, experience, skill level, and competencies. The Company will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county, and state requirements.

We are an Equal Opportunity Employer!

ePromos is committed to creating a diverse workplace environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We do not accept resume submissions from third party recruiters.

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